The Town Council mandate derives from Article 1 and chapter 12 of the Namibian constitution, and the Local Authorities Act, 1992, Act 23 of 1992 as amended, and is to govern and administer local authority affairs within the proclaimed local authority area of Outapi subject to legislation.
The Town Council offers a single point of contact to streamline its service to you, by doing so it keeps track of all incoming requests, comments, suggestions or complaints. Calls are logged and you and the Town Council can keep track of the progress of any issue.
All queries should be channeled through the call center, on +264 65 251191/2 .
By phoning our Call center, you can:
- Check your account balance.
- Confirm your change of address.
- Confirm a change of contact details such as telephone and cellphone numbers.
- Enquire about payment-related queries.
- Enquire about deposit information.
ALL CUSTOMERS
Every Household or Business should have their own water account; you can’t inherit an existing water and account from a previous owner of a property.
To open an account, go to our customer care center and ask for an Application for the Supply of Water contract/ water connection form.
Submit the completed form, together with the following standard documents:
- A valid Namibia identity document;
- Tittle of deed or House Transfer letter
- Contact details, which include your name, telephone and cell phone numbers, physical and postal addresses, and email; and
- The deposit amount (cash, cheque or internet banking).
- For the informal settlements; you need to bring along an Allocation letter
Rates accounts will automatically be created in your name
Tariffs are set by the Council for the services it renders, such as water and refuse removal. These tariffs are reviewed once a year, with public comment sought on any increases.
Please note: The documents are in Adobe Acrobat format. If you experience difficulties opening the files, download the latest version of the Adobe Acrobat reader here. Some of the files are quite large and may take several minutes to download (just a caution)
